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Return Policy

Return & Exchange Policy

  1. If you feel your product is unsatisfactory and would like a refund or an exchange, you must return it to us within 02 days since the days you receive it according to the shipping agency track. Please note that the item must be in original factory condition (unaltered, unworn, uncut, undamaged, containing no odor or sign of wear or styling product). Delivery fee must be covered by the sender, and you need to ensure that the returned item is appropriately covered.
  2. Refunds will be processed within 3 – 5 business days since Laylahair has received your item. In case you pay via credit card, it would take some more days for the bank to process your credit back to your account.
  3. Layla Hair JSC cannot take any responsibility for the transportation of goods being returned to us, we advise that you use a tracked delivery service.


Once we have received your return, please allow our team up to 2 working days to process the refund/exchange. No refunds will be processed until we have received the parcel back at our head office. Then we will send you a proof of return payment.

  • Layla Import Export JSC
  • 289A Khuat Duy Tien
  • Thanh Xuan District
  • Hanoi, Vietnam, 100000
  • If you have any questions or require more information, please contact us directly.
  • Gmail:

Holine: (+84) 989 633 424

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