Returns Policy

Return policy

  1. If you feel your product is unsatisfactory and would like a refund or an exchange, you must return it to us within 02 days since the days you receive it according to shipping agency track. The hair must be not used or damaged. Postage must be covered by the sender and it’s the responsibility to ensure that their return postage is appropriately covered.
  2. In case you want return the product, we will refund product price and shipping fee back after 2 working days we receive the right product.
  3. In case you want to change to other product due to unsatisfactory, we will suffer shipping fee one time and you suffer the rest of shipping fee because before shipping, we always take pictures and videos of the hair and send to customers. To avoid any dispute, please check pictures and videos with sales that you spoke to
  4. Layla JSC cannot take any responsibility for the transportation of goods being returned to us, we advise that you use a tracked delivery service.


Once we have received your return, please allow our team up to 2 working days to process the refund/exchange. No refunds will be processed until we have received the parcel back at our head office. Then we will send you proof of return payment.

  • Layla Import Export JSC
  • R401, 4th Floor, Garden house Lot 2, Licogi 13
  • Khuat Duy Tien Street
  • Thanh Xuan Dictric
  • Hanoi, Vietnam, 100000
  • If you have any questions or require more information, please contact
  • Gmail:

Holine: (+84) 989 633 424